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Blog-gazing: Is blogging “worth it”?
Recently I was asked if I would blog for a non-profit I support. While flattered, I’m finding it hard to keep up with my own blogging. How do you do it; bloggers with kids; multiple blogs and those of...
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Creating change one step at a time
The other day I posted about the challenges of creating good government sites, but how do we overcome these challenges? Is there a way to use what we’re learning from observing the behaviour of online...
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DIY Social Media Monitoring
People are talking about you, whether you’re participating or not. For us Government folks, by participating in this online conversation, we can correct misinformation, improve services or products...
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About the banner
My moo cards are in! Just in time for Usability Week 2010 in Chicago. I am so fraking excited! I can’t wait to see Jakob Neilsen speak, talk to usability with other geeks and user experience...
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Using mental models for communicating
Remember what it was like before you knew what you know now? Probably not! Makes it pretty hard to explain these things to others, don’t you find? Mental models are shortcuts in the brain that help the...
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Working horizontally in a vertical world
Yesterday Simona Ioffe, Blaise Hébert and I spoke at a fireside chat at Collaborative Culture Camp on the topic of working in communities vs. working in silos. Simona kicked off the discussion with the...
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Government On-line (GOL) Lessons Learned
What’s GOL? Government On-line (GOL) was an initiative resulting from the desire to be “known around the world as the government most connected to its citizens, with Canadians able to access all...
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Getting buy-in for UX in government
An interview with Monica, UX Lead, GoC Department Monica's tweet after a day spent at UXCampOttawa 2011. Would she really head into the office at 8pm on a Saturday? I didn't call to find out until...
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The Future of Work: Cognitive Load Management
We live in a world of information overload. Our effectiveness depends on our ability to filter and focus. Each of us must develop our own techniques for handling the overwhelming amount of information...
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Design Meets…Public Policy, Really!
Last month I had the pleasure of speaking at Design Meets…Public Policy, an occassional meeting of the minds to discuss design in different contexts. This round was about design and public policy (or...
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